How to Contact us?

We recommend forum

Register an account in our support forum and post in the corresponding block to get technical support. If you don’t want to use the forum after-sales system, you can directly communicate with us by email( However, we strongly recommend using the forum after-sales system because it is more efficient.


Click here go to Forum


How to Get Help at the Forum?


In order to avoid multiple communication due to incomplete information, you’d better provide the following information:

  1. Your device type and firmware version number (It’s on neje control software main interface, please take a screenshort and send to us)
  2. If you have questions about the GRBL, please flash GRBL firmware once and take a screenshot of the GRBL Uploder software(if it fails, please also take a screenshot)
  3. Carefully describe the problems you encounter. It’s best to attach a picture description. The detailed description is very helpful to us
  4. More information you think is useful

thank you!