Register an account in our support forum and post in the corresponding block to get technical support. If you don’t want to use the forum after-sales system, you can directly communicate with us by email(service@neje.shop) However, we strongly recommend using the forum after-sales system because it is more efficient.
How to Get Help at the Forum ?
In order to avoid multiple communication due to incomplete information, you’d better provide the following information:
- Your device type and firmware version number (It’s on neje control software main interface, please take a screenshort and send to us)
- If you have questions about the GRBL, please flash GRBL firmware once and take a screenshot of the GRBL Uploder software(if it fails, please also take a screenshot)
- Carefully describe the problems you encounter. It’s best to attach a picture description. The detailed description is very helpful to us
- More information you think is useful
thank you!