Why? In order to better solve the problem for you, please provide me with a screenshot of the troubleshooting page results. How? Open NEJE control software (version > v6.3.6) Select “Troubleshooting” like below Double click on device to connect(recommend USB, don’t use BLE) Do all the avaiable test and take a screenshoot to us The […]
INFO NEED: Troubleshooting Page Result Read More »
We need the version of the your control board. Please take a photo to us. How to Know My Control Board Version
INFO NEED: Version of Your Control Board Read More »
In order to help you solve the problem faster, we need the following information: General Settings How to open: LightBurn(Menu) -> Edit -> Settings Device Setting for GRBL How to open: LightBurn(Menu) -> Edit -> Device Settings Machine Setting How to open: LightBurn(Menu) -> Edit -> Machine Setting LightBurn Log: Note: Please click “Show all”
INFO NEED: LightBurn Setting and Log Read More »
In order to help you solve the problem higher, we need a photo of your power adapter, and need to take a place with parameter specifications, here is an example, all parameters should be clearly visible.
INFO NEED: Photo of Your Power Adapter Read More »
In order to help you locate the cause of the fault, please shoot a video to us. This video should include: Disconnect the connection of the laser module Aim your camera at the LED on the control board Connect the 12V power Connect the USB cable If you don’t know how to upload video, The
INFO NEED: Video of Control Board at Power ON Read More »
In order to serve you better, we need a photo of your laser module’s control board like this: How to disassemble the modle? Unscrew the top 4 screws to disassemble your module like this
INFO NEED: Laser Module Driver Board Image Read More »